Privacy Policy — Mongolia Experience

Last updated: 2026. This policy explains how Mongolia Experience LLC ("we", "us", "Mongolia Experience") collects, uses, and protects the personal information of visitors and clients. By using this website or submitting a form, you agree to the practices described below.

Section 1

Information We Collect

We only collect the information you choose to provide when you contact us, request a custom trip, or book a tour. Depending on the form, this may include:

Contact details: name, email address, phone number, country of residence.
Trip details: travel dates, group size, interests, accommodation preferences, dietary needs.
Booking details: for confirmed bookings only — passport information, date of birth, home address, emergency contact, and any health or mobility information relevant to your safety on tour.
Technical data: basic, anonymous usage data your browser sends (e.g. device type) if analytics are enabled. We do not build advertising profiles.

Section 2

Why We Collect It

We use your information solely to respond to your enquiry, design and operate your journey, arrange permits and accommodation, ensure your safety, and communicate with you about your trip. We never sell, rent, or trade your personal data to third parties.

Section 3

How Your Data Is Stored & Shared

Website form submissions are delivered to us through our form processor, Formspree, which transmits the data securely to our email. We store booking information only as long as necessary to deliver your tour and to meet legal or accounting obligations.

We share the minimum necessary information with trusted local partners — guides, drivers, ger camps, and domestic airlines — strictly to deliver the services you have booked. These partners are required to keep your information confidential.

Sensitive documents such as passport copies are requested only after a booking is confirmed and are handled with care. We recommend sending such documents through secure channels we will specify directly.

Section 4

Cookies

This website uses minimal cookies. Essential cookies remember your preferences (such as light or dark mode). We do not use third-party advertising cookies. You can disable cookies in your browser settings at any time without affecting your ability to browse the site.

Section 5

Your Rights

Wherever you live, you have the right to:

Request a copy of the personal data we hold about you;
Ask us to correct inaccurate information;
Ask us to delete your data once it is no longer needed for your trip or legal obligations;
Withdraw consent or opt out of marketing emails at any time.

To exercise any of these rights, simply email us — see below. We will respond within 30 days.

Section 6

Marketing Communications

We will only send you travel updates or newsletters if you have opted in. Every email includes an unsubscribe link, and you can ask us to stop at any time.

Section 7

Contact Us About Privacy

If you have any questions about this policy or how your data is handled, please contact:

Mongolia Experience LLC
Email: info@mongoliaexperience.com
Phone / WhatsApp: +976 9919 9624
Building 313, Bayanzürkh District, Ulaanbaatar, Mongolia