Please read carefully before confirming your booking
By booking a tour with Mongolia Experience LLC (hereafter referred to as "ME"), the client enters into a legally binding travel agreement. Bookings may be made online, by email, by phone, or in writing. Once the Company confirms the booking, the contract becomes effective for all listed participants.
A deposit of 25% of the total tour price is required to confirm the booking. The deposit is non-refundable.
Our payment schedule is as follows:
| 25% | Due at time of booking (non-refundable deposit) |
| 25% | Due 6 months before the trip departure date |
| 50% | Due 4 months before the trip departure date |
To cancel participation in a trip, clients must notify Mongolia Experience in writing by email. Cancellation penalties will be applied based on the date we receive the written cancellation notice. It is the client's responsibility to follow up and confirm that the cancellation request has been received.
Mongolia Experience is not responsible for any additional expenses incurred by clients as a result of trip cancellation, including but not limited to airfare, visa fees, vaccinations, equipment purchases, or other non-refundable costs.
The Company may cancel a tour if the minimum number of participants is not reached or due to force majeure events, including but not limited to natural disasters, political instability, pandemics, strikes, or other unforeseen circumstances. In such cases, clients will receive a full refund or may choose an alternative tour.
Tour prices are quoted per person and include services specified in the confirmed itinerary. Services not explicitly mentioned are not included. Any additional services or itinerary changes must be agreed upon in writing.
Mongolia Experience reserves the right to make reasonable changes to the itinerary due to weather conditions, safety concerns, road conditions, or other operational reasons. Such changes are made in the best interest of clients and do not reduce the overall quality of the tour.
Travel insurance is not included in the tour price. Clients are strongly advised to purchase comprehensive travel insurance covering medical expenses, trip cancellation, and personal belongings before travel.
Clients are expected to respect local laws, customs, and cultural traditions, and to follow the instructions of guides and staff. The Company is not responsible for loss, damage, or injury resulting from irresponsible behavior.
Clients are responsible for ensuring that they have valid passports, visas, and meet all health and vaccination requirements for travel to Mongolia. The Company is not liable for denied entry or travel disruptions caused by improper documentation.
The Company may use photographs or videos taken during the tour for promotional purposes unless the client submits a written objection to Mongolia Experience prior to the tour departure date.
On tours, tips for guides, drivers, porters, and servers in restaurants are not included in the tour price unless otherwise stated in the confirmed itinerary.
This agreement is governed by the laws of Mongolia. Any disputes arising from this agreement shall be resolved in Ulaanbaatar, Mongolia.
By confirming a booking, the client acknowledges that they have read, understood, and accepted these Terms & Conditions in full.
By completing an online booking and/or making a payment, the client confirms acceptance of these Terms & Conditions, even without a physical signature. This constitutes a legally binding agreement between the client and Mongolia Experience LLC.